Shipping & Delivery
At Maison C, we understand that shipping lead times may vary due to the unprecedented demand on postal services globally. We sincerely appreciate your understanding and patience during these times.
Free Local Delivery - No Minimum Order:
Experience the seamless embrace of our free standard delivery to your doorstep if you reside within Singapore. Select Local Delivery at checkout, and within 7 business days, your Maison C parcel will grace your home.
​
International Shipping - Selected Countries:
For our global customers, Maison C extends its reach to selected countries. To inquire about international shipping, please contact us at bymaisonc@gmail.com or through our contact form. We look forward to gracing homes around the world with Maison C's distinctive offerings.
​
Return & Exchange
At Maison C, each item is thoughtfully packaged with care before it embarks on its journey to our cherished customers. We understand that, despite our meticulous efforts, there may be instances where items are damaged during transit. Should you receive a faulty product or wish to seek a refund for any other reason, we kindly ask you to reach out to us within 72 hours.
​
To assist you promptly, we will need a photo of the damaged product. Our team will guide you on the return process, ensuring that both the box and its contents find their way back to us. Please note that returns, refunds, and exchanges won't be issued if the candle has been burnt.
​
While we stand by the quality of our creations, we recognize that unforeseen circumstances may arise. For returns due to reasons other than product defects, customers are responsible for return shipping charges. However, in the case of faulty items or those damaged in transit, worry not—the shipping fees and taxes are on us. To ensure a smooth process, please provide us with the tracking number for your return shipment.
​
Upon receiving the returned product, Maison C will initiate the refund process promptly. Expect your refund to be processed within 5 business days.
​
We at Maison C, are dedicated to resolving matters swiftly and efficiently.
Cancellation of Order:
If, before the shipping journey begins, you find yourself needing to cancel your order, a nominal $10 cancellation fee will be incurred. This fee reflects our commitment to a seamless and harmonious shopping experience for all our cherished customers.